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Sage Summit 2013

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Introduction

Sage Summit is our annual North American partner and customer conference. This year it was held at the Gaylord National Resort and Convention Center in Washington, DC. Sage rolled out many exciting new products, upgrades and services. As a blogger I’m glad that they’ve all now been announced since these will provide articles for months to come and I don’t have to hold back waiting for Sage Summit anymore. Most of the topics mentioned here quickly will be the topic for future much more detailed blog postings.

Keynotes

Pascal Houillon kicked off the opening keynote comparing the Sage journey to mountain climbing. Talking about teamwork and overcoming very daunting obstacles. There was also a lot of mention on progress with building the Sage brand in North America.

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Included in the keynote were demos of some of Sage’s new mobile applications, showing people buying things from iPads, being dispatched to perform service work from their iPhone and entering construction time card data on an Android tablet. The best demo was Steve Malmgren demoing voice input on a Windows phone where he could just ask general questions with vague input data and get back meaningful answers. He could ask questions like “What’s the address of American in Milwaukee?” and get back the full company name, its address and go to a map to get directions. It was very impressive and the voice recognition worked really well considering the noisy conditions up on stage.

Then the keynotes broke out into several super-sessions. I attended the super-session on technology which was standing room only. This session outlined all our new technology initiatives and all the things that we were delivering now. These included several mobile native applications along with the announcement of the new Sage 300 Online. A lot of time was invested in explaining how the provisioning and signup processes worked and how ISVs can participate in the new Sage Data Cloud that is the backbone for all the new services.

Sage Mobile Applications

We previewed rough prototypes of a number of mobile applications at last year’s Sage Summit conference. This year we are releasing the real things. The first three mobile applications are Sage Mobile Sales, Sage Billing and Payment and Sage Mobile Service.

Sage Mobile Sales is an iPad native application for sales people, Sage Mobile Service is an iPhone native application for receiving service calls. Sage Billing and Payment is a web application for chasing down people who owe you money. All of these take credit cards for payment via Sage Payment Solutions.

Below are some screen shots to give a flavor of what they look like.

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Sage Data Cloud

All these Sage Mobile Applications are connected to the Sage Data Cloud. All the data required for these applications to run, as well as all the transactions they generate go through the Sage Data Cloud. The Sage Data Cloud is hosted in Microsoft Azure and is connected to your on-premise ERP system. Your on-premise ERP uploads to data to the cloud like customer and inventory information and then downloads transactions like orders and invoices. It is the glue that connects your on-premise ERP with the cloud world without requiring you to run a web server or any other special infrastructure.

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Currently we have connectors to the Sage Data Cloud for Sage 100 ERP and Sage 300 ERP. With connectors to Sage 50 ERP (US and Canadian) to be available shortly.

Sage 300 Online

Sage 300 Online is our new cloud version. This runs Sage 300 ERP 2014 in the Microsoft Azure cloud. It is integrated with SageID and uses new virtualization technology to being an improved application experience.

The following is the web page that you would launch the Sage 300 ERP 2014 Desktop from or transfer data to/from the cloud.

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Sage 300 ERP 2014

Sage 300 ERP 2014 is our new version that will be shipping in a couple of months. This version includes many user interface improvements in the main Desktop along with throughout many application screens. There is much more information on what people are doing in the system, improved visual process flows and a number of other improvements that people have been asking for.

Sage City

We introduced Sage City last year and have continued it this year due to popular demand. Sage City includes a keynote address for the Sage Customers, it then breaks up into networking/problem solving sessions where like-minded customers get together to jointly solve their problems.

Sage Marketplace Live Expo

Every year there is an exhibition hall which has booths representing all our main ISV partners. All the Sage business applications act as both a platform and a center for a whole ecosystem of products and services. These products range from small but useful utilities all the way up to major applications and all have the goal of seamlessly integrating with various Sage products. Many lunches, breakfasts and dinners were served here so that partners and customers could eat as well as have plenty of time to investigate all the various products that could make their lives easier.

Social Media

Like any conference, one of the goals is to promote the company and to generate coverage in the press. Besides getting articles written for various publications (mostly online), part of it is generating interest in the social media like Twitter, LinkedIn or Facebook. Seeing all the tweets by industry analysts as well as judging sentiment from the attendees by watching the twitter feeds. You can see this by searching for the hashtag #SageSummit. Often the twitter feeds were displayed on large screens for all to see. Plus Twitter is a great way of people to connect and exchange information. There was also a Sage Summit conference mobile application to show the conference agenda as well as allow people to connect and use social media. Plus points were awarded for using the app where people were competing for a prize.

Summary

Sage Summit 2013 was another enjoyable conference. It was a great opportunity to meet many partners and customers. To see all the great products our ISV community are working on. To see some products and people from other parts of Sage that I don’t normally interact with. Next year Sage Summit is in Las Vegas at Mandalay Bay on July 27-August 1, 2014.

Written by smist08

July 26, 2013 at 12:52 pm

Introducing Sage City Online

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Introduction

Last year at Sage Summit in Nashville we tried an experiment in social networking that we called Sage City. I mentioned this in my blog on Sage Summit 2012 here. Sage City in Nashville was a huge success and we will be building on that for an even better Sage City event at this year’s Sage Summit conference in Washington, DC.

Last week we opened the online version of Sage City. The intent is to build a social networking super-site for all Sage customers, partners and employees.

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History

There has always been a lot of social networking around Sage and its products. Typically each product group or division operated its own set of forums and blogs. This is then hard for customers who use several products like say Sage CRM and Sage ERP. They need to join several disparate communities, which are all quite different.

There are all sort of groups on the main social networking sites like Facebook or LinkedIn. Many of these groups are highly successful with thousands of members. For instance the Sage Partners, Employees & Alumni Networking Group on LinkedIn has over 8200 members and has lots of interesting activity.

The external groups are doing great and will continue to do so. But something needed to be done about all the internal groups. Many were running different software platforms, used different sign-on ids, looked quite different, and had different policies and so on.

Unify the Sage Social Sites

The first goal of Sage City was to unify all these different Sage social communities into one place. Basically a Sage customer now only needs to sign up for Sage City and then they can join discussions on many Sage products as well as reference all sorts of other on-line resources. Now all the Sage forums are using the same software, they all work the same way and they will all be updated and maintained together providing a unified experience. Below is just the start of quite long list of support communities available on Sage City:

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Notice that we now have both unified customer communities as well as unified partner communities.

You might ask: What about all the great content in all the previous discussion forums and blogs? The Sage City team did a great job of bringing all this content over to the new site. This isn’t an empty site waiting to be filled, there are already hundreds of blog postings and thousands of discussion forum threads imported from the older sites. This provides a great resource of information that has already been captured.

Business Communities

If you attended Sage Summit last year, you know that Sage City wasn’t organized around products, it was organized around business interests. Now that we’ve brought together all the different product social sites into one place, this now gives us a great opportunity to build on this new greater expanded community.

Across all the different Sage business products there is a lot of commonality in professional function. For instance there are many Accountants using Sage ERP products. Sage City offers social sites for all of these. In the screen shot below is the start of the list of the various business communities that are available on Sage City:

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The key to their success is that these communities are large enough to be vibrant and self-sustaining. By bringing together the larger Sage community we can achieve this.

Most business issues and problems don’t have anything to do with ERP or CRM software and these new forums offer a great opportunity to discuss these with knowledgeable peers in a community of like minded people.

A True Social Site

Besides unifying all our various discussion forums and blogs, the new Sage City site also offers many of the expected social features that you would expect on any modern Social Media site. You can have friends, follow people, like things, join groups, send messages, mark favorites, subscribe to RSS feeds, and post comments and replies.

The site is integrated with Twitter feeds and with Sage’s product idea site.

There are discussion forums, blogs and videos. There are feeds showing all the activities going on either on the whole site or just in a specific group.

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A Platform to Build On

Last week was the initial launch, but we have a large enthusiastic team that continues to work on Sage City, so you can expect to see regular updates and enhancements to make this a continually growing and more and more vibrant site.

The first goal is to attract as many people as possible to the site. The strength and value of a community is built on the enthusiasm of the individual participants. A strong community is a powerful thing. Hopefully by bringing together all the customers, partners and employees from separate Sage product camps we can build a much more valuable community than we could acting separately.

Summary

Sage City is now live. Sage City is so new the Google Spiders haven’t even cataloged its contents yet. But I think Sage City is a great improvement over Sage’s separate product social site. There are already lots of active users and discussions. I’ll be contributing regularly and I hope to see you there as well.

 

Sage Summit 2012

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Introduction

Sage Summit is Sage’s North American conference which was held this year in Nashville, Tennessee at the Gaylord Opryland Resort and Convention Center.  Pascal Houillon the CEO for Sage North America gave the opening keynote along with Himanshu Palsule, CTO. They outlined how the world is changing with the proliferation of mobile devices and how these are changing our lives.  During the keynote, a video was played that showed how all the various mobile connected services Sage is developing could affect a businessperson in their daily life. The conference ran from August 12 to 17 with the first half being for partners and then with the customers joining on Tuesday. There were many announcements, demos, town halls, tutorials, labs and presentations. This blog posting looks at a few of the items that I felt were most significant (at least to me).

Sage City

The customer half of the conference kicked off with a new idea called “Sage City”. This was held in a giant meeting room with a circular stage at the center surrounded by seating for all attendees. Then around this were a number of “villages” that were dedicated to individual industry areas like manufacturing, distribution and accounting. After an initial keynote and introduction, everyone moved to a “village” of their choosing and within the village joined a focus group of 7 or 8 people to discuss common problems and to share and brainstorm solutions to these. Then all these topics and outcomes were written up and posted around the outside of the room. There were two sessions of this separated by a break where drinks and food were brought in. This was a very interesting and innovative networking session and hopefully many good ideas resulted.

Mobile Connected Services

One of the major announcements at the conference was the progress being made on Sage’s mobile connected services initiative. Several shipping mobile connected services were demonstrated along with a number that are currently in development. Below are a couple of screen shots from the Sales Management application that was show during both the partner and customer keynote speeches. This is a native iPad application that communicates back to a cloud service using SData. Note that the applications that I have screen shots here for are in the “experience testing” stage where they are getting a large amount of customer feedback including at the UCD lab at the conference, then after all this testing, a more final form of the product will be specified, so expect these to look quite different when they ship, since they will include all this feedback.

There was also a Service Billing application demonstrated that is written using the Argos SDK and which runs on all smart phones. This application was demonstrated integrated to Sage 50, 100 and 300 ERPs showing how the services charges entered in the mobile application make it back into the ERP as A/R transactions.

Below is a picture of the high level architecture that is being used to develop these applications:

I’ll be going into a lot more detail on what this all means and how it is put together in future blog posts, to explain how we will integrate to on-premise products, how we develop these applications in the Azure cloud and how ISVs can integrate into this platform.

Sage 300 ERP 20120 Release

A very highly featured product at the show is the forthcoming Sage 300 ERP 2012 release. This is coming in September, so there were many sessions highlighting all the new features it contains and several demo stations in the trade show where people can have a look at it. Beta 2 is currently shipping which gives a pretty good look at what this product looks like. If also blogged quite a bit on everything going into the release which is summarized here. Below shows the Sage 300 ERP Desktop driven by the Purchase Order Visual Process Flow rather than the usual tree of icons.

Summary

This was a very quick overview of some of the goings on at Sage Summit. I’m sure these themes along with others will be intertwined in all my blog postings over the coming year. Looking forward to the next Sage Summit 2013 at the Gaylord National Resort and Conference Center in Washington DC.